The Alliance for Water Efficiency is researching water provider programs that notify customers about potential leaks and high usage. We need your help. There is no documentation of the current state of leak notification programs and related services/policies across the US and Canada, despite these often being touted as a key motivation to install Advanced Metering Infrastructure (AMI). Even if you have not yet implemented a leak notification system, we’d be grateful to have your real-world experience inform this important research and your voice represented how utilities may use AMI in the future.
Survey link active until Thursday July 21st 2022. Please feel free to reach out if you have any questions or would like to request additional time to complete the survey.
https://www.surveymonkey.com/r/AWELeakNotificationStudy
Generally, who should take the survey? Anyone representing a water provider in the US or Canada. The best candidate is someone familiar with conservation programs and/or customer tools/systems.
We expect that this survey will require about 1 hour of time if you have a leak notification program. Put time or a reminder on your calendar now with the attached pdf of the questions so you can collect the data ahead of submitting through the survey tool.
- Don’t have AMI? Don’t do notifications? Your response adds great value – please still take the survey! You’ll need just 10-15 minutes since you get to skip a bunch of questions.
The more responses, the bigger the impact. We recognize that your time is valuable; we greatly appreciate your participation and contribution. As a thank you, we will provide a summary of the survey results to all respondents, even those who are not AWE members. No individual or identifying responses will be shared.
From the survey we hope to show:
- How many utilities offer leak notification services
- Show the various ways programs are designed
- How many leaks are sent and an estimate of impacts
- How AMI is being used for other efficiency and conservation purposes
Want to know when the full report is released? It will include a literature review and four detailed case studies with estimated water savings from leak notification programs. Sign up for AWE emails here and be sure to mark our email as a safe sender so we don’t get gobbled up by your spam filter.
Liesel Hans, PhD | Director of Programs
Alliance for Water Efficiency
